Shipping & Delivery
Shipping & Delivery:
At Etoile La Boutique, we are committed to delivering your order as quickly and seamlessly as possible.
Shipping Information:
We offer express sipping across the United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA). Enjoy FREE shipping on all online orders within the UAE and KSA.
Delivery Information:
- UAE: Orders are typically delivered within 2–3 business days from the date your order is placed.
- KSA: Orders are typically delivered within 2–3 business days (excluding weekends) from the date your order is placed.
Orders are delivered through our trusted courier partners:
- UAE: Transcorp and/or DHL
- KSA: DHL
Please note that delivery timeframes are estimates and may be affected by public holidays, weather conditions, customs procedures, or other unforeseen circumstances. Should there be any delay with your order, we will notify you via WhatsApp and/or Email.
Click & Collect:
For added convenience, you can choose Click & Collect at checkout and collect your order from your preferred Etoile La Boutique store. You will receive a notification once your order is ready for collection via WhatsApp and/or Email.
Delivery Guidelines:
- For prepaid orders, if you are unavailable at the time of delivery, you may authorize our courier partner to leave the parcel at your doorstep. Please note that any parcel left unattended is at the customer's own risk.
- For cash on delivery (COD) orders, our courier partner will contact you before delivery to confirm your availability and collect payment upon delivery.
Order Tracking:
Once your order has been dispatched, you can track its status from the Orders section of your account on our website. If you are unable to access your tracking information, please contact our Customer Care team via WhatsApp and/ or Email for assistance.
Delivery Address:
To ensure timely processing, the delivery address cannot be changed once an order has been placed. Please review your shipping details carefully before completing your purchase.
Customer Care:
Our Customer Care team is available Monday to Friday, 9:00 AM – 6:00 PM (GST) via WhatsApp and/ or Email to assist you with any questions regarding your order or delivery.